Lost or Stolen Cards
Please see your Cardholder Agreement or Deposit Account Agreement.
If your card is lost or you believe it to be stolen, call (866) 795-7597.
We’ll cancel your card and a new one will be sent to you.
Replacement cards are $5.00.
How long does it take to receive a replacement green dot card?
How long does it take to get the green dot card through the mail. You should receive your card in about 5-10 business days after ordering it. And once the IRS accepts your tax return, your refund will be deposited directly to your card, generally within 21 days.
How long does it take to get a replacement Walmart Money Card?
The card will be mailed to you in 7-10 days. You can also pick up a Walmart MoneyCard in any checkout lane at your local Walmart store. The $3 Card Issuance fee will be charged when you purchase the card. You can also use cash during checkout to load money onto the card.
Why did I get a Green Dot card in the mail?
According to police, someone had to supply your name, address and Social Security Number in order to obtain this “permanent” card, and thereby committed an identity theft. A Green Dot Card is a re-loadable debit card that can be purchased locally at places like Walmart, CVS Pharmacy and Walgreens.
How do I speak to a live person at Green Dot?
Below are ways on how to contact Green Dot customer service and get a live person on the phone: Dial 1-866-795-7597 and then press 5. After that, an automated voice operator will ask you to enter your card number or SSN. Once you enter it you will be connected to a live customer service person.